Always in our hearts

Disclaimer:  This is not an ad for Tervis cups.  But I do have to say they are awesome cups!  They also have very good customer service.  Their QC department is just lacking.

Back story:  Eric and Sydney got Daddy and I each a Tervis cup last year for Christmas.  Mine is FSU and Daddy's is Yankees.  I really really like them.  They are dishwasher safe, microwave safe, hot or cold, and won't chip or crack.  I wanted a bigger one.

They also can add something you provide to one of their cups.  So I decided for Christmas to get one for family with the Kalei patch from AWANA.  (since I never really explained that, I guess I should put that in another post)

Anyways.  In order to personalize with something you provide, the order has to be sent in versus online.  So I printed off the form and filled it out.  I wanted 2 twenty-four ounce cups (for Daddy and I), 1 ten ounce (for C) and 6 twenty ounce cups for family presents. I also ordered a lid for each of those (which are specific to the size).  Let's add those all up, shall we?  2+1+6=9  So on my order form,  the final price reflected the cost for 9 cups and 9 lids.  I sent in 9 patches.  (I placed such a larger order and got free shipping.)  When I got my order, I got 9 lids, 8 cups, and 1 patch back.  Ummm???

So I called the company.  They were really nice and said "send back the patch and we will take care of it and not charge shipping."  So I used one of my stamps to re-send the patch back.  A few weeks later, I got the cup in the mail.  Look at the picture below and see if you can guess which cup I got.

A little crooked, doncha' think?  Really?  I can't believe they sent it out that crooked!  So once again, I called the company.  Once again, they were really nice.  The lady asked if I could send her a picture of the QC FAIL.  She emailed me back and said "wow. that really is bad."  Ya think?  This time she sent me a pre-paid envelope to send another patch back to them.

AND SHE SENT ME A CORRECT ONE!  YEAH!  *

And as a "sorry" she sent 2 extra 10 ounce cups.

*Well actually it was supposed to be a ten ounce cup and she sent a twenty ounce instead.  But I'm not gonna complain.  Except I had ordered a lid for the ten ounce.  So now I have an extra lid for a 10 ounce cup and am missing 2 lids for twenty ounce cups.  Bed Bath & Beyond carries Tervis brand items, so I might see if I can buy the missing lids that I need.  Daddy also has a Yankees coffee mug that he would like a lid for.

So all that to say, Tervis has great items and wonderful customer service.  Their quality department is just lacking.